Schedule-at-a-Glance
Below is the comprehensive schedule of all conference courses offered at ASRW | NACE | CARS 2011, sorted by date and start time. Many sessions within the conference program were approved for AMI credits. Each 90-minute session earned 3 credits and each 3-hour session earned 6 credits. A special thanks to the Automotive Management Institute for providing seminar workbooks and handouts on-site for the ASRW conference sessions.
Miss a class? Click here for more information on ordering audio recordings of any 2011 conference session.
Check back soon for important updates and developments regarding the 2012 ASRW Conference Program.
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DAY/DATE/TIME |
TRACK |
CODE |
TITLE |
SPEAKER |
SPONSORED |
AMI APPROVED | |
| WEDNESDAY, OCTOBER 5TH 8:00 AM - 12:00 PM |
Add-On |
IC01 |
Inspecting Repairs for Quality Control (QUA01) |
Bob Zelano |
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Add-On |
IC02 |
Steel Unitized Structures, Technologies & Repair (SPS07) |
Kirk Cook |
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Add-On |
IC03 |
Collision Repair for Toyota, Lexus and Scion Vehicles (TOY01) |
Steve Laszlo |
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| 8:30 AM - 10:00 AM |
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WE01NC |
How to Build a Better You |
Bryan Dodge |
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WE02N |
Marketing for a DRP - Acquiring the Business |
Hank Nunn |
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WE03N |
Creating a Positive Work Environment |
Felicia Funchess Fields |
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WE04N |
Post Repair Problems Related to Undercarriage Issues, TPMS and ESC Lights |
John Shewbridge |
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| 8:30 AM - 11:30 AM |
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WE05C | Ignite the Internet! Internet Marketing for Auto Repair Professionals |
Danny Sanchez |
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WE06NC | Creating Raving Fans for Your Business |
Chris Chesney |
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WE07N |
The Mechanics of Estimating |
Mike Anderson |
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WE08C |
Sherlock Holmes Diagnosis |
Jim Morton |
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WE09C |
Hybrid Technology (Powered by CARQUEST Technical Institute) |
George Lesniak |
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| 10:30 AM - 12:00 PM |
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WE10NC | What to Do When an Inspector Knocks on Your Door |
Eric Schmitz |
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WE11NC |
Give Me Your Keys Please |
Tony Nethery |
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WE12N |
Why Lean Implementations Fail in the Collision Repair Industry (Repeated on Thursday - TH10N) |
Tony Passwater |
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WE13N |
Design-Based Repairs (Repeated on Friday - FR10N) |
Richard Perry |
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| 1:00 PM - 5:00 PM |
Add-On |
IC04 |
Collision Repair for Ford and Lincoln Vehicles (FOR05) |
Kirk Cook |
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Add-On |
IC05 |
Overview of Cycle Time Improvement for the Collision Repair Process (CYC01) |
Steve Laszlo |
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Add-On |
IC06 |
Hybrid Electric and Alternative Fuel Vehicles (ALT02) |
Bob Zelano |
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| 1:00 PM - 2:30 PM |
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WE14NC |
Building a Team That Works Without You |
Bryan Dodge |
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WE15NC |
Game On: Engaging the Gen Y Customer |
Ryan Schneider |
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WE16N |
Back to Basics - Body Shop Financials |
Hank Nunn |
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WE17NC |
Winning With a Professional Road Map |
Becky Glauser |
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| 1:00 PM - 4:00 PM |
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WE18NC |
Winning Women Customers |
Margie Seyfer |
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WE19N | Lean 3.0 - Flow = A Practical Path to Using Lean to Improve Process Flow |
John Swiegart |
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WE20C |
I Object! |
Maylan Newton |
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WE21C |
Farming Your Industry |
Aaron Clements |
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WE22C |
Variable Valve Timing System Diagnosis (Powered by CARQUEST Technical Institute) |
Glenn Young |
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| 3:00 PM - 4:30 PM |
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WE23NC | Creating a Business That Works FOR You, Not Just BECAUSE of You |
Robert Clements |
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WE24NC |
Positioning Your Shop for Success in the Internet Economy |
Maurice Sternemann |
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WE25NC | GREEN - It Benefits People & Business (Panel) |
Trish Serratore |
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WE26N |
Zeroing In on Profit Improvement Opportunities Through Process Driven Repairs (Repeated on Friday - FR20) |
Scott Peirce, |
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WE27N |
The Changing IT Environment - The Clouds Are Rolling In |
Fred Iantorno |
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WE28N |
Stop Guessing and Start Knowing |
Tom McGee |
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| 4:30 PM - 8:00 PM |
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ASRW Industry Forum & Reception |
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| 4:30 PM - 5:30 PM Trends in Collision Repair: A Futurist Discussion (collision) Service Information - Vital to Keeping Cars in Your Bay (Mechanical) | |||||||
| 5:30 PM - 6:00 PM Networking Break | |||||||
| 6:00 PM - 7:00 PM The Changing Climate of Insurance Agreements (collision) The Future of Training Automotive Technicians (mechanical) |
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| 7:00 PM - 8:00 PM Reception sponsored by Toyota Wholesale Parts | |||||||
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THURSDAY, |
Opening General Session - Keynote Speaker: Social Media Expert Chris Brogan |
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| 10:00 AM - 4:00 PM |
ASRW | NACE | CARS EXPO ASA Marketplace - Profit Building Pavilion - I-CAR Technology Showcase - Repair University/Demo Area - Product Showcase - Hot Rod Alley | ||||||
| 11:00 AM -11:45 AM |
On Floor |
I-CAR Technology Showcase Scan Tool Technology - Business Value or Just Another Tool? |
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| 12:00 PM - 1:30 PM |
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TH01C |
Accessory Belt Drive System Diagnosis (Repeated on Saturday - SA08C) |
Bobby Bassett |
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TH02C |
TPMS Update (Powered by CARQUEST Technical Institute) |
Vince Manship |
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| 1:00 PM - 1:45 PM |
On Floor |
I-CAR Technology Showcase Automotive Carbon Fiber - It's Not Coming, It's Here! |
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| 2:00 PM - 3:00 PM |
On Floor |
Repair U/ Demo Area |
ASE Collision Test Prep Class FREE to all attendees! |
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| 2:00 PM - 5:00 PM |
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TH03N |
Introduction to Lean |
Bernie Blickenstaff |
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TH13N | Crash Course in Internet Marketing! Internet Marketing for the Collision Industry |
Danny Sanchez |
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TH04C |
Increasing Technician Efficiency - It's a Team Effort |
Ryan Kooiman |
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TH05C |
The Changing Marketplace Continues....Now What Drives the Bottom Line? - Part 1 |
Bob Greenwood |
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TH06C |
Essential Electronics (Powered by CARQUEST Technical Institute) |
Carl Schweikert |
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| 3:00 PM - 3:45 PM |
On Floor |
I-CAR Technology Showcase GM Collision Repair Technology Update |
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| 3:00 PM - 4:30 PM |
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TH07NC |
Attitude is Everything! |
Maylan Newton |
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TH08N |
Leading Change |
Felicia Funchess Fields |
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TH09N |
Negotiation Skills - Key to Improved Profitability |
Hank Nunn |
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TH10N |
Why Lean Implementations Fail in the Collision Repair Industry (Repeated from Wednesday - WE12N) |
Tony Passwater |
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TH11N |
Parts Procurement Tips for Estimators (Panel) |
Mike Anderson |
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TH12NC |
Leading & Succeeding: Cultivating Leadership Skills that Benefit You and Your Organization |
Marcy Tieger |
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TH14N |
Electrical Troubleshooting for the Body Shop |
Jim Morton |
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| 4:30 PM - 6:30 PM | ASRW Welcome Reception at Cuba Libre |
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| FRIDAY, OCTOBER 7TH 7:30 AM - 10:30 AM |
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FR01NC |
The Power of Change |
Richard Flint |
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FR02N |
Simple Cycle Time Solutions |
Ron Kuehn |
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FR03C |
The Changing Marketplace Continues...Now What Drives the Bottom Line? - Part 2 |
Bob Greenwood |
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FR04C |
Gas Direct Injection (Powered by CARQUEST Technical Institute) |
Jason Virdin |
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| 8:30 AM - 10:00 AM |
Add-On |
PCI01 | Insurance and Collision Repair: Issues 2012 |
Robert Passmore |
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| 8:30 AM - 10:00 AM |
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FR05NC |
Communicating with People Who Drive Us Crazy |
Margie Seyfer |
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FR06NC |
Dismantle the Social Network! Social Media Marketing for the Automotive Industry |
Danny Sanchez |
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FR07N |
Blueprinting Basics |
Bernie Blickenstaff |
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FR08N |
Practical Uses for eLearning in Collision Repair |
Dick Elder, |
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FR09N |
Understanding Continuous Improvement |
Mike Anderson |
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FR10N |
Design-Based Repairs (Repeated from Wednesday - WE13N) |
Richard Perry |
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FR11NC |
Ready, Set, Simplify: Tips to Simplify Your Work (and Your Life) |
Becky Glauser |
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| 10: 00 AM - 4:00 PM |
ASRW | NACE | CARS EXPO ASA Marketplace - Profit Building Pavilion - I-CAR Technology Showcase - Repair University/Demo Area - Product Showcase - Hot Rod Alley | ||||||
| 11:00 AM -11:45 AM |
On Floor |
I-CAR Tehnology Showcase Best Practices for Advanced Vehicle Structures |
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| 1:00 PM - 1:45 PM |
On Floor |
I-CAR Tehnology Showcase Carbon Fiber Repair - Is the Collision Industry Ready? |
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| 1:00 PM - 2:30 PM |
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FR12C |
Reality Repair Shop - What Would You Do? (Panel) |
T.J. Reilly |
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FR13C |
Immobilizer Service Opportunities (Powered by CARQUEST Technical Institute) |
Mark Olinger |
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| 2:30 PM - 3:30 PM |
On-Floor |
Repair U/ |
ASE Mechanical Test Prep Class (FREE to all attendees!) |
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| 3:00 PM - 3:45 PM |
On Floor |
I-CAR Tehnology Showcase Scan Tool Technology - Business Value or Just Another Tool? (Repeated from Thursday) |
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| 3:00 PM - 6:00 PM |
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FR14NC |
Survival Skills for Today's Employer: HR Best Practices |
Cory King |
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FR15C |
Finding the Opportunity in Every Challenge (Panel) |
Aaron Clements |
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FR16C |
Hybrid Vehicle Service (Powered by CARQUEST Technical Institute) |
Adam Robertson |
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| 4:00 PM - 5:30 PM |
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FR17NC |
Understanding Legal Structures: The Key to Asset Protection and Tax Reduction |
Dan McNeff |
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FR18NC |
Leadership Best Practices - How to Inspire, Delegate and Coach Your Team to Success |
Mike Anderson |
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FR19NC |
Confident Selling - Do You Believe? |
Maylan Newton |
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FR20N |
Zeroing In on Profit Improvement Opportunities Through Process Driven Repairs (Repeated from Wednesday - WE26N) |
Scott Peirce, |
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FR21N |
Customer Service Done Differently |
Tony Nethery |
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FR22C |
New Marketing Technologies to Level the Playing Field |
Joe Gibson |
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FR23N |
The Alignment Printout as a Diagnostic Tool |
John Shewbridge |
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FR24NC |
Market & Grow with Pizazz & Personality: 5 EASY Steps to Stand Out from yoru Crowded Market & Make Headlines |
Suzanne Shafer |
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| SATURDAY, OCTOBER 8TH 7:30 AM - 10:30 AM |
|
SA01NC |
Wanted: Leaders That Lead! |
Richard Flint |
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SA02NC |
Survival Skills for Today's Employer: Compliance with Wage/Hour Laws |
Cory King |
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SA03C |
Fluid Technology (Powered by CARQUEST Technical Institute) |
Louie Nelson |
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SA04C |
Developing a Diagnostic Game Plan (Powered by CARQUEST Technical Institute) |
Jim Garrido |
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| 8:00 AM - 12:00 PM |
Add-On |
IC07 |
Plastic and Composite Repair (PLA03) |
Steve Laszlo |
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Add-On |
IC08 |
Collision Repair for Ford and Lincoln Vehicles (FOR05) |
Kirk Cook |
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Add-On |
IC09 |
Waterborne Products, Systems and Application (REF07) |
Bob Zelano |
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| 8:30 AM - 10:00 AM |
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SA05N |
Strength Training - Meeting the Current & Future Demands of Your Business |
Larry Baker |
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SA06N |
How to Build Bulletproof Estimates |
Peter Kennedy |
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SA07N |
Pre-Production Processes to Increase Sales and Improve CSI and Cycle Time |
Robert Rick |
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SA08C |
Accessory Belt Drive System Diagnosis (Repeated from Thursday - TH01C) |
Bobby Bassett |
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SA09NC |
CEO From the Inside Out |
Ruth Weniger |
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SA10N |
Simple Front Office Solutions |
Ron Kuehn |
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| 10:00 AM - 3:00 PM |
ASRW | NACE | CARS EXPO ASA Marketplace - Profit Building Pavilion - I-CAR Technology Showcase - Repair University/Demo Area - Product Showcase - Hot Rod Alley | ||||||
| 11:00 AM - 11:45 AM |
On-Floor |
I-CAR Technology Showcase Refinish Technology Update |
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| 1:00 PM - 1:45 PM |
On-Floor |
I-CAR Technology Showcase Best Practices for Advance Vehicle Structures (Repeated from Friday) |
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| 1:00 PM - 5:00 PM |
Add-On |
IC10 |
Hail, Theft, Vandalism Damage Analysis (DAM09) |
Kirk Cook |
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Add-On |
IC11 |
Corrosion Protection (CSP01) |
Steve Laszlo |
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Add-On |
IC12 |
Vehicle Technology & Trends (NEW11) |
Bob Zelano |
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| 3:00 PM - 4:30 PM | ASRW Town Hall - "How Will Healthcare Reform Affect My Business?" | ||||||
Automotive Service & Repair Week (ASRW) was created in 2008 with the overall goal of bringing together buyers and sellers of automotive products and services in one venue that includes both education and trade show activities. ASRW continues to grow and include activities for other organizations' industry segments and events with the goal of creating a "mega" service and repair event that will touch all aspects of the automotive service and repair industry.
